Accessibility Statement

This accessibility statement applies to


This website is run by Gloji Isle-of-Wight. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)


We’ve also made the website text as simple as possible to understand.

My Computer My Way has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email:
  • Phone: 0800 054 1190
  • Post: Thrive Tribe,
    Queen Elizabeth Olympic Park,
    Here East,
    E20 3BS


We’ll consider your request and get back to you as soon as possible.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

  • Email:
  • Phone: 0800 054 1190
  • Post: Thrive Tribe,
              Queen Elizabeth Olympic Park,
              Here East,
              E20 3BS


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

Visit our Contact Us page for ways to speak to the team.


Technical information about this website’s accessibility

Gloji Isle-of-Wight is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.


Non-compliance with the accessibility regulations

  • At higher levels of zoom a burger menu replaces the main navigation. The sub menus in the burger menu do not seem to be accessible by keyboard controls alone. This fails WCAG 2.1.1 Keyboard (A)
  • The settings options open a new modal window. This does not immediately receive focus, meaning that keyboard users are required to navigate the web site in the background before eventually getting to the content in the modal window. This fails WCAG 2.4.3 Focus Order (A) and 2.4.11 Focus Not Obscured (AA).
  • On several dark blue elements such as the cookie buttons, the focus indication fails colour contrast. This fails WCAG 1.4.11 Non-text Contrast (AA).
  • Some images are marked as decorative and contains Images of text that offers contextual meaning and may warrant an alt text description as this information is otherwise not available non-visually. This fails WCAG 1.1.1 Non-text Content (A) and 1.4.5 Images of Text (AA).
  • There is no focus visibility on the form progress indicator links across multiple pages. This fails WCAG 2.4.7 Focus Visible (AA).
  • Some progress bar text and other text instructions on forms do not meet contrast requirements. This fails WCAG 1.4.3 Contrast Minimum (AA).
  • Error messages and status messages are only presented visually and are not announced to screen reader users. This fails WCAG 3.3.1 Error Identification (A) and 4.1.3 Status Messages (AA).
  • The date picker on form pages is not accessible to keyboard users. This fails WCAG 2.1.1 Keyboard (A).
  • Radio buttons do not have their associated questions announced. This fails WCAG 2.5.3 Label in Name (A), and 4.1.2 Name, Role, Value (A).
  • There is no information provided about how the date of birth entry is required. This fails WCAG 3.3.2 Labels or Instructions (A).
  • Form progress indicators have a minor component conflict which should not significantly affect user experience. This fails WCAG 1.3.1 Info and Relationships (A).
  • The cookie banner appears last in the tab order meaning that keyboard only users must navigate the entire home page before they can make an informed decision about their cookie preferences. This fails WCAG 2.4.3 Focus Order (A).
  • The home page for the IOW Gloji website does not have a H1 element that matches the page title. This fails WCAG 1.3.1 Info and Relationships (A).
  • The Instagram link icon on some pages does not have an accessible name. This fails WCAG 2.4.4 Link Purpose (A) and 4.1.2 Name, Role, Value (A).


If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.


Disproportionate burden

At this time, we have made no claims of disproportionate burden.


Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are currently working on fixing these essential documents or replacing them with accessible html web pages. 


The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 


Any new PDFs or Word documents we publish will meet accessibility standards.


3rd party content

Some of our services include third party content which we have no control over such as documents which are sent to us and uploaded as part of a service we provide, or comments left on  pages by members of the public. The accessibility regulations do not require us to manage these kinds of content, but if you have a problem with any of the content hosted on this website, please contact us using the methods above and we will try to help.


Video content

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. We also have some existing pre-recorded video content that was published before the 23rd September 2020. This content is also exempt from the regulations. All new video content we produce will have appropriate captions, audio descriptions and transcripts as necessary.


At this time, we have not identified any content that is not within scope of the accessibility regulations.


What we’re doing to improve accessibility

Gloji Isle-of-Wight is working with our partners and Accessibility experts to ensure all our sites are compliant and easy to use for all. As a start we will address the areas of non-compliance listed on this statement.


Preparation of this accessibility statement

This statement was prepared on 03/11/2023. 


This website was last tested on 13/10/2023. The test was carried out by All Able Ltd.


A representative sample of pages of the website were tested. Testing was composed of a mixture of manual, semi-automated and assistive technology testing.